Wholesale trading terms and conditions

Retention of title

Our retention of title is deemed to be by value. We therefore reserve the right to reclaim any goods supplied by A.M Silverstein and Co.Ltd (hereinafter called the Company) Arabesque and its associated, to the value of the balance outstanding, plus costs incurred. That is, goods supplied by the Company in the care of the customer, and are deemed to be jointly and severally part of our claim under retention of title. Until full payment is made, your company holds the goods as bailee, but Arabesque, its associated and subsidiary companies have no responsibility in respect for the safety of the goods accordingly. Your company should insure the goods against such risks, as it deems appropriate.

Notwithstanding that property has not passed to the customer, the customer shall be entitled to sell such merchandise in the ordinary course of business, providing that all monies received by the customer, and any claim against a third party arising out of any such sale, be held by it for the benefit of the company to the extent of all sums owing and due to the Company. The Company reserves the right to dispose of the merchandise until payment in full for all such merchandise has been received by it, in accordance with the terms herein contained. If payment is overdue, in whole or in part, the Company may (without prejudice to any of its other rights recover or resell the merchandise, or any part of it, and may enter upon the customer’s premises by its servants or agents for the purpose.

Overdue balances outstanding from limited companies.

Balances overdue for limited companies are deemed to be jointly and severally personally guaranteed by the directors thereof.

Settlement Terms

A 3% discount on goods only will be allowed for settlement strictly within 10 days from invoice date, otherwise nett. Please note: discount is not applicable on VAT.


Payments may be made by

1. By Post: Cheques made payable to Arabesque.
2. By Debit or Visa Card However a 3% Handling Charge will be added to all accounts that are not current.
3. By Bank Credit for further details please contact the office direct.

All payments should be sent with a full remittance advice.

New Accounts

All new accounts will be required to trade on a Pro-forma basis until a suitable credit history has been achieved this will be at the companies discretion. We also ask that the fist initial order exceeds £300.

Carriage and Handling Charges

Orders received to the nett invoice value of £250 or over will be delivered free of charge in the UK.

Orders under £250 will be charged a standard £6.50 carriage charge to all UK destinations.

1st Class orders will be charged accordingly. Approx £3.50

All orders to the Scottish Highlands, Islands and all overseas shipments will be charged at cost prices. This will be advised accordingly before dispatch.


Orders are accepted subject to our right to withdraw or revise prices in accordance with market fluctuation, or subject to circumstances beyond our control – that is, all prices ruling at date of delivery.

Back Orders

Any items currently out of stock will be placed on back order for your company and be dispatched to you as soon as possible.


Interest at 2% per month will be charged on all overdue accounts. According to the new EEC Directive, which came into force on 1st August 2002, we have the statutory right to charge interest on all overdue accounts.

Exchange and Returns Policy

In order that we may deal with your returns efficiently, please enclose a returns note, stating your name, the date, the invoice number the goods were originally supplied on, and the reason for return, and if possible, mark all faults by means of a sticker. All goods should be returned in their original packaging and must be clean. Items over six months old will not be accepted for credit.

Faulty or Damaged Goods.

All goods will be inspected and at the Companies discretion either credited to your account or a replacement sent to you.

Any goods received that are dirty or with general wear and tear will not be credited but returned to you.

Clean garments returned for stitching faults, which have been worn will be repaired and returned to you. Please advise any ongoing customer accordingly, as the shopkeeper /wholesaler has the right to put the fault right within a reasonable amount of time before a refund or replacement is given.

Unwanted Goods

Any unwanted perfect goods may, with prior arrangement be returned for credit within 14 days, however these goods will incur a 20% restocking charge.

The following items will not be accepted for credit, all made to measure garments, show orders or special ordered items.

Customers should always be advised to follow washing instructions on the garment label. Garments incorrectly washed will not be accepted for replacement or credit.

Please do not include new orders or payments with your returns, as this may lead to a delay in their process.

We thank-you in advance for your compliance with our policies.